Dear Secret Valley Golf Club Member
The last fifteen months have been extremely challenging and stressful to us all and unfortunately, the impact of Covid- 19 appear to be with us for some time yet.
Despite the financial challenges the pandemic has created, we have managed to continue to present our golf course in perhaps the best condition it has been for some time.
There are other areas of operations which we had planned to also upgrade and improve, however expenditure-imposed constraints have delayed many of our plans until business conditions return to some form of near normal.
Our food and beverage staff are doing their very best to provide our members and guests with the best possible choice of food and beverage options and service, despite daily challenges to do so. For example, despite our efforts to obtain supplies of Guinness, which I know many of our members enjoy, we have been advised that Guinness will not be available in Cyprus until early August.
Supply chain bottlenecks caused by Covid -19 have caused similar shortages with many other products we require for both golf and food and beverage operations which are beyond our control but which I am aware can and do occasionally negatively impact on your SVGR experience.
Despite these challenges our Food and Beverage operations are one of the very few in the Paphos region that continue to be financially viable and for that, we thank all members for their continued support and patronage.
Despite the many challenges caused by Covid-19, we are reviewing all aspects of SVGR operations to explore ways as to how we can best improve our service and your golfing and dining experience.
To that end, I seek your assistance by inviting you to provide us with any and all suggestions, concerns, complaints that you may have regarding any aspect of your golfing and dining experience at SVGR.
Your suggestions may be provided either by:
· Meeting with me personally at any time
· Emailing me, or
· Hard copy at the golf shop
All responses will be received in the strictest confidence and once received and collated, I will summarise the suggestions and provide all members with feedback.
Thank you for your continued support of SVGR and we look forward to receiving your suggestions to assist us in our on- going efforts to provide you all with the best golfing and dining experience available in Cyprus.
Stay Safe
Peter Copping
General Manager
Letter-to-Members-Inviting-Suggestions-20th-July-2021.docx